“Your customer is your business” – I’m certain you’ve heard that phrase before, and for good reason. I won’t bore you with the details of why your customer is...

Last-minute cancellations are the bane of a shop owner's existence. Unpredictable, soul-sucking, and resentment-inducing. Yet—*not-a-necessary-part-of-doing-business.* And preventing appointment cancellations isn’t the labor-intensive nightmare you’re picturing. Put appointment cancellations to...