9 Ways Online Scheduling Will Transform Your Life
BookedIN puts your business front and center no matter the time or place. I’m going to show you the top 9 ways online scheduling software will transform your life.
1. Automate your business 24/7
How can we keep your business working for you, even when you’re not there?
That’s the beauty of online booking.
Your clients can book an appointment at a time that’s convenient for them. They’re able to look at your shops’ availability without the rigmarole of an in-depth conversation. With a click they view your online calendar, select the date and time that works for them and move on with their day.
And with BookedIN you can take it even further.
Need to require a deposit from your clients because of those notorious no-shows? With BookedIN you can make that a rule when a client tries to book with you. In fact, you’re able to outline your guidelines for late arrivals and cancellations that will save you time and money.
2. Wow your first-time clients
Now let’s think about the possibilities to wow your client when they book that first appointment.
You can send the standard “thanks for booking email” as your confirmation or you can use this opportunity to get your new client ready for their first appointment using BookedIN. How about setting up an automatic email that includes:
- details about how first appointments roll out at your shop
- any required forms (as attachments)
- special details that talk up your referral or incentive programs
Your email gets your client prepared with what to expect and starts to build a positive relationship immediately.
The next step in the process are those pesky appointment reminders which BookedIN takes care of automatically. This saves you the headache and staffing required for confirmation calls – it’s like having a virtual receptionist!
3. Increase your online presence
Utilizing the BookedIN app means that you can be everywhere all the time, instead of being in one place – sitting by the phone.
You can add BookedIN’s app to your Instagram, Facebook, Twitter and your website. You’re everywhere you need to be for current and potential clients to find you.
You know as well as I do that when the mood strikes and it’s time for that mah-jor change – your clients need it NOW!
4. Improve your client retention
Having the ability to pre-book your clients for future appointments is critical to the success of your business.
Think about what your business would look like if you were able to rebook 80% of your current clients? Not too shabby right? Having online scheduling software only makes that more attainable. Your reminders are already taken care of and when you’re setting up appointments 6 months in advance you have the open dates in the palm of your hand.
5. Organize your client data in one system
There’s nothing better than arriving at the shop and having your coffee just the way you like it, already waiting for you when you get there. On your second visit. You wonder how that even happens and damn, do you feel special.
That my friends is thanks to BookedIN’s client data collection system. You can use it to collect the basics (name, email, phone number) or get down to the nitty-gritty details.
These notes can set your business apart in this oversaturated service industry. The moment you make your client feel like they’re your number one can be a game-changer, and all it takes is a minute at the end of your appointment to jot down a few things into your app.
6. Excel at client service
With the array of options available in 2018 across the industry, you need to stand out to stay profitable and the way to do that is to excel at client service.
How does that tie into online scheduling software?
Today people want to be able to book their services online because we’re all leading busier lives that fall outside normal “booking hours”. On top of that, adding online booking will cut the amount of time your glorious receptionist (the face of your shop) spends on the phone. That leaves more time to connect with your clients and build those relationships that lead to increased retention and profits.
Now, here are 3 reasons your clients will keep coming back for more thanks to online booking:
7. Client controlled experience
Putting your clients in control of their experience is the perfect way to set the tone for your shops’ ability to wow. Each of us is on a different schedule and looking to make decisions when the whim hits us – enter online booking.
When you give your clients the option to book online through your website and social media you give them the full picture of all appointment options without having to call and speak to a real person.
In addition to being able to view your calendar in advance, online scheduling software lets your clients change their appointments when life happens. Who hasn’t had work change their schedule at the last minute or had a crazy flu crop up out of nowhere? Knowing that you can fire back a “change appointment” email takes that uneasy conversation out of the equation and saves YOU a potential no-show.
8. Flexibility in communication
Even though you offer online booking, it doesn’t mean that ALL your clients are going to use it. There will always be those who want to connect with a real live human. But offering different options for communication will open the door to all generations, personalities, and clientele – a win/win/win!
The functionality of our BookedIN app also means that you’ll be able to remind them via text and/or email depending on the type of communication your clients prefer.
9. Ease of use
The most important reason your clients will keep returning once you implement online booking? It’s so easy to use.
I don’t know about you, but if my only choice is to have a back-and-forth dialogue about availability, or I have to struggle to call during business hours, I move on.
We’re all busy and in most cases cramming appointment scheduling into the only free second we have while simultaneously stuffing lunch into our faces – oh, is that just me? Well, moving on.
How is this going to transform your shop?
If you want a seamless client experience and more importantly an enjoyable one it’s time to switch over to BookedIN’s online scheduling software.
At the click of the button, your shop has 24/7 automation, your clients are enjoying access to online scheduling anytime and you’re continuing on your pathway toward success!