1. Why We Collect Information and How We Use It
As we continue to develop and grow, we may buy or sell parts of our business. As an important part of our businesses include the relationships with our customers, employees and contractors, personal information would generally be one of the assets which would be transferred or transitioned to a third party purchaser.
2. Third Party Services
For service providers and their customers who use our service to schedule appointments and bookings, payment processing is provided by Paypal and is governed by the Paypal User Agreement and Paypal Commercial Entity Agreement. Payments collected from customers are subject to PayPal processing fees.
4. A Word About Sharing Customer Information and Marketing Lists
To protect the privacy of our customers, we will never sell or provide personally identifiable information to a third party for the purposes of marketing to you, and we will never contact you with marketing material without providing you the option to unsubscribe.
5. Types of Information We Collect
Typical information we may collect includes: your legal name, mailing address, e-mail address, phone number(s), credit card information (including card type and number, expiry date and name of card holder), and associated billing address. For service providers, Bookedin only stores the last four digits of your credit card. All other credit card information is stored and processed by Stripe. For customers of service providers, Bookedin does not store or process credit card information. Instead, Bookedin employs PayPal to store and process all credit card or financial information.
6. Withholding Consent
Subject to legal and contractual requirements, you can refuse to consent to our collection, use or disclosure of your personal information, or you may withdraw your consent to our further collection, use or disclosure of information at any time in the future by giving us reasonable notice. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with some products, services or information which may be of value to you. During the term of any agreement you have with us, you may not withdraw your consent to our ongoing collection, use or disclosure of your personal information in connection with such agreement.
For the purpose of scheduling bookings, some information is required in order for us to complete the booking on your behalf. If the information is not provided, we will not be able to provide you with our service.
7. Limiting Collection and Sources of Information
We will limit the collection and use of personal information to that which is necessary for the purposes we have identified to you, including without limitation, the purposes identified above, using means which are fair and lawful. Although we will collect your personal information primarily from you, we may also collect it from external sources.
8. Safeguarding Information
We protect personal information against loss or theft, unauthorized access, disclosure, copying, use, or modification with security safeguards appropriate to the sensitivity of the information. Our safeguards vary depending on the information’s sensitivity, amount, distribution and format of the information and the method of storage. We use a variety of security technologies and procedures to help safeguard your personal information. All security measures are appropriate to the sensitivity level of your information.
We are responsible for all personal information in our control. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance. Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.
As part of our handling of bookings, we share with the service provider only that portion of your information that is required to complete the booking.
9. Retention Policies
We retain personal information only as long as it is required for the reasons it was collected. The length of time personal information is retained varies depending on the purpose for which the information was collected. This period may extend beyond the end of your relationship with us but only for so long as it is legally necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your information is no longer needed for the purposes it has been collected, your account has been inactive for 12 months, or you choose to manually cancel your account, we will destroy, delete, erase or convert your information to an anonymous form. For customers who have their Bookedin account synced with a third party calendar service, account cancellation will remove any Bookedin scheduling information from these third party calendars. In the case of manual cancellation, the deletion of your data will not be immediate, but will occur within 90 days of the cancellation date. Following the 90 day period, your information will be permanently deleted.
10. Keeping Information Accurate
We will attempt to keep customer files complete, up to date, and accurate. We will tell our customers how and where to conveniently access their account information (except when prohibited by law).
11. How to Find Out What Information We Have About You
Write to our Privacy Officer at the address below, if you have any questions concerning the information we have in your file or about our information practices. To obtain certain information that we have on file for you, you must specify the information you are interested in. If you believe any of our information is incorrect, we’ll investigate it and correct it as required.
All requests and notification applicable to Bookedin must be made in writing. When you write, please be sure to tell us your:
Phone number (where you can be reached during business hours)
The best time of day for us to call you; and
If you are requesting information, specify the information you are interest in.
If you are writing to exercise your opt-out rights, specify whether you are opting out of our sharing information with affiliates and/or from our marketing lists.
To file an opt-out request, request access to your information, or to report incorrect information, write to:
Unit 200, 1460 Chevrier Blvd
Winnipeg, MB R3T 1Y6
12. Amending this Policy