February Appointment Scheduling Updates
To help your business save time and better communicate with your clients, we’ve launched a bunch of new updates to the software! So if you haven’t already, it’s time to hit that ‘update’ button in your BookedIN iPhone app, Android app, or just login to the web version of BookedIN to see what’s new.
Smoother Scrolling
Now the mobile app has smoother scrolling in the client list and activity screen. This means no more getting stuck “loading” when your list is long. Whew! 😌
Related → Hello Phone Support (And Welcome Geno!)
Fixed issues with client “search”
We finally fixed a verrrrry annoying issue where the client search was getting stuck or “forgetting” your search results. We’re still working on some more updates to be launched soon too, making it so the client list will always “remember” where you left off.
Client text message enhancements
We did a massive cleanup of the automated text reminder system. We added a few new client text messages and tidied up some of the messaging. The biggest change you’ll notice is now your clients will receive a text message if their appointment gets canceled or rescheduled.
NEW: Reschedule text messages
If an appointment gets rescheduled by staff, your client will automatically receive a text:
NEW: Cancellation text messages
If an appointment gets canceled, the client will receive a text:
NEW: Service names in text messages
Your clients will now see the service name in the “hours prior” reminder.
Fixed: unrecognized responses
Some clients assumed the text reminders were coming from a real human being. To make it clear these texts were coming from an automated system we made the error response better.
Note: if your business phone # is blank or hidden from clients, your email address will be shown instead.
Fixed: Clients trying to cancel outside of cancellation policy window
Clients were seeing an error if they tried to cancel their appointment AFTER the cancellation policy. For example, if your business only allows cancellations 72 hours prior, if clients try to cancel the day before, they’ll see a friendly notification:
Note: if your business phone # is blank or hidden from clients, your email address will be shown instead.
Fixed: Problems confirming appointments
If a client had multiple appointments booked, some people had a problem confirming via text message. Now the system can recognize multiple appointments better and your clients can cancel/confirm much easier. We cleared up the messaging too so it’s clear which appointment is confirmed:
“Your appointment with Anchor Tattoo Shop on Dec 23 at 11:30 PM has been confirmed. Thanks!”
Fixed: Error messaging
Trying to reply “YES” to confirm, if anything goes wrong, we improved the response.
“Sorry we didn’t understand your reply. This is an automated text messaging system. To contact Vixen Hair Salon, please call 555-444-3333.”
Note: if your business phone # is blank or hidden from clients, your email address will be shown instead.
Fixed: Clients trying to cancel getting confused
Your business settings include the ability to allow/deny clients canceling their own appointment depending on your cancellation policy. Some clients were getting confused with the messaging and assumed if they just ignored the text reminders, they didn’t have to show up. We made the messaging more clear so clients know they must take action:
Cancellations allowed:
“Upcoming appointment: Beard Trim with Boulder Barbershop on Thursday, Apr 20 at 10:00 AM. REPLY “Yes” to confirm or “No” to cancel or reschedule.”
Cancellations not allowed:
“Upcoming appointment: Beard Trim with Boulder Barbershop on Thursday, Apr 20 at 10:00 AM. REPLY “Yes” to confirm. Or call 999-234-1234 to reschedule or cancel.”
Note: if your business phone # is blank or hidden from clients, your email address will be shown instead.
